100% Cloud Contact Centre Software with Embedded AI

Hosted in South Africa, by South Africans

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100% Cloud Contact Centre Software with Embedded AI
Hosted in South Africa, by South Africans
100% Cloud Contact Centre Software with Embedded AI 100% Cloud Contact Centre Software with Embedded AI 100% Cloud Contact Centre Software with Embedded AI 100% Cloud Contact Centre Software with Embedded AI

O!Connect 100% Cloud Contact Centre Software

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature-sets without the need to implement or maintain complex contact centre infrastructure. The O!Connect 100% Cloud-based Contact Centre allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience.

O!Connect – The no-hassle, 100% Cloud Contact Centre – enables inbound, outbound or blended contact centres to operate across multiple channels, with all-in-one reporting and recording.

Included in our offering, is the ability to integrate with your existing CRM solution, be it on-premise or one of several hosted CRM products.

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Manage Omnichannel Conversations with Ease and at Scale

Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.

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Accurately Target Customers with Powerful Personalisation

Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.

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Effectively Manage Staff Performance with Enhanced Quality Assurance

Ensure consistency and quality on ALL interactions through built-in, AI-supported, omnichannel quality assurance capabilities.

Cutting Edge Innovation

Find out why O!Connect Contact Centre software has the highest ROI in the industry.

Your Powerful CCaaS in the Cloud

O!Connect is your powerful, robust, reliable, efficient and effective 
Contact-Centre-as-a-Service (CCaaS) in the Cloud, with flexible Monthly or Annual billing

Voice Select

Our base package, designed for primarily for routing of Inbound and Outbound voice calls.

R799.00 / mo
  • Inbound Voice Calls
  • Outbound Voice Calls
  • ACD & IVR
  • Callback
  • Personal Routing
  • Journey History
  • Customer Profile
  • Surveys
  • Reporting and Dashboards
  • Knowledge Base
  • Call Recording (90 Days)
  • Screen Recording (30 Days)
Start Today
Popular
Professional

Capable of seamless Omnichannel interactions across multiple digital channels.

R999.00 / mo
  • Get everything in Voice Select and:
  • Omnichannel ACD
  • Omnichannel Desktop
  • Email
  • Web Chat
  • SMS/Text Messaging
  • MMS
  • Omnichannel Dashboards
  • Omnichannel Journey History
  • Omnichannel Journey Building
Start Today
Premium

Our most advanced package, connecting you to any digital channel.

R1,399.00 / mo
  • Get everything in Voice Select & Professional Package and:
  • Messaging Apps
  • Facebook Messenger
  • WhatsApp Integration
  • LINE Integration
  • Telegram Integration
  • WeChat Integration
  • Twitter Messaging Integration
  • Social Media
  • Customised Reporting
  • and more ...
Start Today
Voice Select (Annual)

Our base package, designed for primarily for routing of Inbound and Outbound voice calls.

R759.00 / mo
  • Inbound Voice Calls
  • Outbound Voice Calls
  • ACD & IVR
  • Callback
  • Personal Routing
  • Journey History
  • Customer Profile
  • Surveys
  • Reporting and Dashboards
  • Knowledge Base
  • Call Recording (90 Days)
  • Screen Recording (30 Days)
Choose This Plan
Popular
Professional (Annual)

Capable of seamless Omnichannel interactions across multiple digital channels.

R925.00 / mo
  • Get everything in Voice Select and:
  • Omnichannel ACD
  • Omnichannel Desktop
  • Email
  • Web Chat
  • SMS/Text Messaging
  • MMS
  • Omnichannel Dashboards
  • Omnichannel Journey History
  • Omnichannel Journey Building
Choose This Plan
Premium (Annual)

Our most advanced package, connecting you to any digital channel.

R1,305.00 / mo
  • Get everything in Voice Select & Professional Package and:
  • Messaging Apps
  • Facebook Messenger
  • WhatsApp Integration
  • LINE Integration
  • Telegram Integration
  • WeChat Integration
  • Twitter Messaging Integration
  • Social Media
  • Customised Reporting
  • and more ...
Choose This Plan
Most user-friendly Contact Centre platform in South Africa today! Most user-friendly Contact Centre platform in South Africa today!

Most user-friendly Contact Centre platform in South Africa today!

Contact Us Now to find out out how we can revolutionise your Customer Experience using Nothing But Cloud!

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The Most Powerful, Omnichannel, 100% Cloud Contact Platform in South Africa!

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Email: info@ocularcloud.com
Phone: 0861 OCULAR (628 527)

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